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“Old” Measurements VERSUS “New” Measurements
From 1982 through today most collision repair businesses are still measuring the success with “old” KPI’s. Don’t get me wrong, these old KPI’s are still good measurements that will help a shop measure success if they are operating an Analog, Job Cost based business.
In a Digi-Lean™ Collision Center success is still important as is sales and profits. The difference is in a Digi-Lean™ business we are measuring process success and performance which, when performing as they should, will lead to dramatic improvements in sales, revenues, and profits. The table below provides a comparison of “old” performance measurements and “new” Digi-Lean™ performance measurements.
