- These support the core processes. Examples include Accounting, Human Resources, Recruitment, IT-support, and others.
In the Digi-Lean System collision repairers MUST understand the value they are trying to deliver from the customer’s standpoint. What I mean by this is simple; would the customer be willing to pay for the process if you itemized it on his or her invoice? For processes that do not add value your goal should be to automate or eliminate them and for those processes that do add value your goal is to try to make them as efficient as possible.
When evaluating processes to determine their value, they will typically fall into 3 categories, Value Creating Processes, Required Non-Value Creating Processes, and Waste or Not-Required Non-Value Creating Processes!
Value Creating Processes are those for which the customers will gladly pay for such as repairing the vehicle back to “pre-accident” condition. This includes a thorough and proper damage diagnosis, a quality repair, parts replacement, a quality refinish process, etc..etc.. These process types should be enhanced through the use of technology and automation to make them as efficient and quality driven as possible!
Required Non-Valued Creating Processes are things like Company Policies, Safety Processes, Shop Maintenance, Moving Vehicles, Locating Tools and Shop Equipment, Paperwork, etc…etc…. These process types should also be enhanced through the use of technology and automation to make them as efficient and quality driven as possible!
Waste or Not-Required, Non-Value Creating Processes are typically found in the Seven (7) Wastes….Movement of People, The Movement of Paper, Product, and Vehicles, WIP or TIP , Re-Work, Waiting, Over-Production, and Over-Processing. These process types should be eliminated or automated.
