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There are hundreds Sacred Cow, “Analog”, and paper based business processes that exist in every collision repair business we have identified more than 30 that probably cost a collision repair business thousands of dollars per month! Here is the list:
Ø Shop Layout and Tool Accessibility
Ø Shop and Office Cleanliness and Organization
Ø Assignment Management
Ø Appointments, Contact & Follow Up
Ø Customer Check In
Ø Scheduling Repairs and Other Appointments
Ø Estimating Process
Ø Repair Order File Creation and Distribution
Ø RO Paperwork
Ø Manual Line Item Categorization
Ø Parts & Procurement
Ø Technician Management, Assignment, & Work Orders
Ø Copies….Copies….Copies…EVERYWHERE!
Ø Parts Receiving (Invoices and Copies)
Ø Supplements
Ø More paper, another parts order, another technicians worksheet, etc……
Ø Customer, Insurer Telephone Calls and Messages
Ø Repair Order Process Notes and Documentation
Ø Customer, Insurance, and Rental Car Status Communications
Ø Technician Data Entry at Measurement Systems
Ø Technician Data Entry at Paint System
Ø Morning Production Meetings
Ø Hourly, Commission, or Flat-Rate Payroll Calculation and Processing
Ø Technicians and/or Office Personnel Communications
Ø Quality Control and Audit Processes
Ø Repair Order Pre-Closing and Closing
Ø Filing and File Retrieval
Ø Cash and AR Tracking and Management
Ø Overall Financial Management
Ø Multi-location Data Access
Ø Multi-location Performance Measurement
Ø Multi-location Financial Reporting
By moving to a Digi-Lean Collision System collision repairer businesses can process more claims/repairs while eliminating and reducing the fastest growing cost in a collision repair business, Administrative Costs, or as we call them RAE (Repair Adjustment Expenses).
So as you consider becoming a process driven repair business, here are some basic questions to help you begin evaluating, collecting process data, and then exposing your shops’ business processes.
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