| What Will You Find in the Book? |
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| Click Here to Purchase The Digi-Lean Collision Repair System |
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| $50.00 From the Purchase of Every Book Will be Donated to the Collision Industry Fund or the March Taylor Education Fund |
What you will find in this, one of a kind book, is information, tools, techniques, technologies, and ideas that will help a collision repairer operate their business Better, Faster, and More Profitably.
There are 16 different chapters with 280 pages that cover everything from the my perspective on the different segments of our industry, a history of Lean, how Lean business processes can be applied to the collision industry, combining Lean business processes and digital tools and technologies, through and including detailed job responsibilites, process descriptions, compensation ideas, and much more.
Below is the Table of Contents.
Introduction
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4-10
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Opportunity or Irrelevance
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11-19
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The Collision Industry Today
- The Auto Physical Damage market
- Insurers Today
- Next Generation DRP Programs
- The Collision Repair Business Today
- Vendors and Suppliers
- Where is the Business Headed?
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20-27
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Terms and Terminology
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28-32
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In this Your Body Shop
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33-37
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Where Should a Repairer Start
- Business Strategy and Value Proposition
- Changing Your Culture
- Moving to Digi-Lean™ Model
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38-46
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Becoming a Process Driven Collision Repair Business
- What is a Process
- The SEI Process Model
- Value Add Versus Non-Value Add
- Comparing an Analog Estimating Process to a Digi-Lean™ Estimating Process
- Process Questions that Need to Be Answered
- Task/Activity Form
- Process Goals and Measurements
- Continuous Measurement and Improvement
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47-65
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Leapfrogging Lean
- A Brief History of Lean
- Lean Today
- Lean for Collision Repairers
- Leapfrogging Lean
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66-78
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Becoming a Paperless Collision Center
- Digital Documentation
- Moving from Paper to Digital Files
- Paperless Computer Requirements
- Goal Setting
- Making the Conversion to “Paperless”
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79-93
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What We Have Here is a Failure to Communicate
- Existing Industry Communication Options
- Digital Communication Implementation Ideas
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94-101
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Digital Tools and Technologies for Collision Repairers
- Hardware Solutions
- “Off the Shelf” Software
- Collision Industry Software
- The Internet
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102-111
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Dig-Lean Management By the Numbers
- Historical Job Costing Model
- Old Measurements VS New KPI’s
- New KPI’s
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112-128
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The Digi-Lean Operating System
- Assignment Management
- Customer Greeting
- Estimate Management
- Repair Order Management
- RO Line Item Management
- Scheduling Management
- Parts/Sublet Management
- Communications Management
- Production Management
- Quality and Process Management
- Pre-Close Management
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129-239
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Personnel, Performance and Compensation Systems
- Job Responsibilities
- Performance and Compensation
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240-252
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Developing a Digi-Lean Implementation Strategy
- Starting with 5S
- Map Your Processes
- Get Your Biggest Bang for Your Buck
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253-265
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Leading a Digi-Lean Business
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266-269
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The Digi-Lean Return on Investment
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270-276
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The Digi-Lean Business Assessment
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277-278
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Bibliography
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279
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About the Author
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280
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